Privacy Policy

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1. Introduction

Stanmore International ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store and share your personal data when you visit our website or engage with our services.

For the purpose of the UK GDPR, Stanmore International acts as the 'data controller', meaning we determine the purposes and means of processing your personal data.

2. Information We Collect

We may collect and process the following categories of personal data about you:

• Identity Data: Full name, title, and business name.
• Contact Data: Billing address, business address, email address, and telephone numbers.
• Financial Data: Bank account and payment details relevant to the brokering service.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.

We may also obtain data from third-party sources, such as public registries (e.g. Companies House) or other data aggregators, where we have a legitimate interest or a legal basis for doing so.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• For our legitimate interests: To operate our business effectively, improve our services and provide you with relevant information. We will ensure your fundamental rights are not overridden by our interests.
• To comply with a legal obligation: To meet our regulatory and legal requirements, such as those for anti-money laundering purposes.
• With your consent: In specific situations, such as for direct marketing to sole traders or individuals.

The purposes for which we process your data include:

• Providing you with a quote and brokering a contract.
• Communicating with you regarding our services.
• Managing and improving our website and services.
• Notifying you of changes to our services.
• Sending you marketing communications where we have a legal basis to do so.

4. Disclosure of Your Personal Data

We may share your personal data with third parties to facilitate our services. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. 

Furthermore, we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory or reporting requirements.

7. Your Legal Rights

Under UK data protection law, you have several rights regarding your personal data. You have the right to:

• Request access to your personal data (a 'subject access request').
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data in certain circumstances.
• Object to processing of your personal data where we are relying on a legitimate interest.
• Request restriction of processing your personal data.
• Request transfer of your personal data to you or a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

8. Cookies

Our website uses cookies to improve your user experience. A cookie is a small file of letters and numbers that is placed on your device. For more information, please see our separate Cookie Policy.

9. Contact Information and Complaints

If you have any questions about this privacy policy or our data practices, or if you wish to exercise any of your rights, please contact us via the Enquiry Form.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.